Delivery and return policy

Shipping Terms

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 14 business days to be processed and shipped, because everyhting is made to order. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable.

Where We Ship

We currently ship from our studio in Rotterdam, The Netherlands. We ship worldwide.

Shipping Costs

NL.

  • Free Standard Shipping: 2 to 5 days transit. Please note that order processing may take up to 14 business days after the order is placed for standard shipping.
  • Priority:1-3 days transit. The cost is calculated at the time of shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Europe

  • Standard International: 14-18 days transit. The cost is calculated at checkout. Please note that order processing may take up to 14 business days after the order is placed for standard shipping. All shipments contain a track-trace code.

Worldwide

  • Standard International: 14-21 days transit. The cost is calculated at checkout. Please note that order processing may take up to 14 business days after the order is placed for standard shipping. All shipments contain a track-trace code.

Taxes

Applicable sales tax will be charged where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Return Policy

Returns on eligible items are accepted within 30 days of order date. Items must be returned in their original packaging. To return an item, please contact info@fraai-werk.nl.

Late Returns

Any item returned after 40 days from order date is not eligible for refund.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times.

Contact Information

If you have any questions about these Shipping Terms or Return Policy, please contact Fraai-Werk at info@fraai-werk.nl.